Information Technology Support

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For many small to medium size business having a full-time information technology position is not feasible. We are able to fill in the gaps where your knowledge and in-house talent tapers. This provides the opportunity for you to remain focused on managing your business.

We consider ourselves an extension of your in-house team and work alongside your existing team members to help you succeed.

Information Technology Support

View All Services

We consider ourselves an extension of your in-house team and work alongside your existing team members to help you succeed.

Information technology support services include but are not limited to the following:

Managed Website Hosting

Focus on your core business activities while we take care of all the day-to-day management and maintenance of both your website and server-side hosting environment. Whether your team does not have the in-house technical expertise to oversee this internally or your time is more efficiently focused elsewhere, we are here to ensure that your website and hosting environment are running optimally at all times.

Managed website hosting services include but are not limited to:

Server Setup and Configuration: Initial setup and configuration of the web server environment.
Security: Regular security updates, monitoring and protection against threats like malware, DDoS attacks, and unauthorized access.
Backups: Automatic backups to ensure data is not lost in case of a system failure.
Updates: Keeping the operating system, server software, and applications current with all new updates.
Performance Optimization: Ensuring the server and website are optimized for speed and performance.
Technical Support: Providing ongoing support for any technical issues that may arise in real time.
Monitoring: Continuous monitoring of the server to detect and resolve issues proactively.

Domain Management

Domain management includes all of the tasks and processes involved in managing a domain name. Effective domain management ensures that the domain name is correctly registered, configured, and maintained. This provides the seamless operation, security, and availability of your website to the public at any given point in time.

Domain management services include but are not limited to:

Registration: Acquiring the domain name through a domain registrar and ensuring it is properly registered in the desired top-level domain (TLD) (e.g., .com, .net, .org).
Renewal: Keeping the domain registration current by renewing it before it expires to prevent loss of the domain.
DNS Configuration: Managing the Domain Name System (DNS) settings to ensure the domain points to the correct web servers and services, including setting up A records, MX records, CNAME records, etc.
WHOIS Information: Keeping the domain’s WHOIS information accurate and up-to-date, which includes contact details for the domain owner.
Privacy Protection: Using WHOIS privacy services to protect the domain owner’s personal information from being publicly accessible.
Domain Transfers: Facilitating the transfer of a domain name to another registrar or owner, if necessary.
Security: Implementing security measures like DNSSEC (Domain Name System Security Extensions) to protect against DNS attacks and unauthorized changes.
Subdomains: Creating and managing subdomains (e.g., blog.example.com) for different sections or services of a website.
Email Configuration: Setting up and managing email services associated with the domain, including creating email addresses and configuring MX records for email delivery.

Real-time Website Updates and Maintenance

Real-time website updates and maintenance refer to the continuous and immediate management of a website’s content, functionality, and performance. This ensures the website is always up-to-date, secure, and operating efficiently which is critical for providing a seamless user experience, safeguarding against security threats, and ensuring the website performs optimally at all times.

Real-time website updates and maintenance services include but are not limited to:

Content Updates: Instant changes to website content such as text, images, videos, and other media to keep information current and relevant.
Bug Fixes: Prompt resolution of any issues or errors that arise on the website, minimizing downtime and user inconvenience.
Security Patches: Immediate application of security updates and patches to protect the website from vulnerabilities and cyber threats.
Performance Monitoring: Continuous monitoring of website performance metrics like load times, uptime, and responsiveness, allowing for quick optimizations as needed.
User Feedback Response: Rapid incorporation of user feedback to improve the user experience and address any concerns or suggestions.
Backup and Recovery: Regular backups of website data and the ability to restore the website quickly in case of data loss or corruption.
Integration of search engine optimization (SEO) best practices: Immediate adjustments to SEO elements including metadata, keywords, and site structure to maintain or improve search engine rankings for relative keywords.
Plugin and Software Updates: Keeping all plugins, themes, and software up-to-date to ensure compatibility and security.
Traffic Management: Real-time management of website traffic, including scaling resources to handle spikes in visitors and preventing bottlenecks.
Compliance Updates: Ensuring the website complies with the latest legal and regulatory requirements, such as The Americans with Disabilities Act, including updating privacy policies and terms of service as needed.

Website Security

Website security includes the measures and practices implemented to protect a website from cyber threats and unauthorized access. These threats can include hacking, data breaches, malware, and other malicious activities. Effective website security is crucial for protecting sensitive data, maintaining user trust, and ensuring the website’s availability and functionality.

Website security services include but are not limited to:

SSL/TLS Certificates: Encrypting data transmitted between the user’s browser and the web server to protect sensitive information.
Firewalls: Using web application firewalls (WAF) to filter and monitor HTTP traffic and block malicious requests.
Regular Updates and Patches: Keeping the website’s software, including the content management system (CMS), plugins, and themes, up to date to protect against known vulnerabilities.
Authentication and Authorization: Implementing strong user authentication methods, such as multi-factor authentication (MFA), and ensuring that users have appropriate access levels.
Data Encryption: Encrypting sensitive data stored on the server to protect it from unauthorized access.
Backup and Recovery: Regularly backing up website data and having a disaster recovery plan in place to restore the website in case of data loss or corruption.
Malware Scanning and Removal: Regularly scanning the website for malware and removing any detected threats.
Monitoring and Logging: Continuously monitoring website activity and maintaining logs to detect and investigate suspicious behavior.
DDoS Protection: Implementing measures to protect the website from Distributed Denial of Service (DDoS) attacks, which can overwhelm the server with traffic and cause downtime.
User Education: Training users and administrators on best security practices.

Email Migrations

Email migration refers to the process of moving email data from one email system or service to another. This can include transferring email messages, contacts, calendars, tasks, and other related data. Common scenarios for email migrations include switching email service providers, upgrading to a new email platform, or consolidating multiple email accounts into one system. Email migrations can be complex and require careful planning and execution to ensure a smooth transition with minimal disruption to users.

Email migration services include but are not limited to:

Planning: Assessing the current email environment, determining the target email system, and planning the migration process to minimize downtime and data loss.
Data Backup: Creating backups of all email data to ensure nothing is lost during the migration process.
Data Mapping: Mapping existing email data fields (e.g., folders, labels, contacts) to the corresponding fields in the target email system.
Authentication and Access: Ensuring proper authentication and access to both the source and target email systems for the migration.
Data Transfer: Using migration tools or services to transfer email data from the source to the target system. This can involve copying email messages, folders, contacts, calendars, and other data.
Synchronization: Ensuring that any changes made to the email data during the migration process are synchronized between the source and target systems.
Testing and Validation: Verifying that the migration was successful by checking the integrity and completeness of the transferred data. This includes ensuring emails, attachments, and other data are intact and accessible.
User Training and Support: Providing training and support to users on how to use the new email system and addressing any issues that arise post-migration.
Post-Migration Cleanup: Removing any temporary migration tools or accounts, and ensuring the old email system is decommissioned properly if no longer needed.